Returns and Refunds

Thank you for shopping with us. We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition that you received it.
  • Proof of purchase or your order number is required.

Because our products are personal care items, opened, used, or tampered-with products cannot be returned for hygiene and safety reasons unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 14 days of delivery. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll review your request and work quickly to provide a replacement, refund, or other appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used hair care products
  • Gift cards
  • Clearance or final sale items (if applicable)

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Return Shipping

If the return is due to a change of mind or an incorrect purchase, the customer is responsible for return shipping costs.

If we sent the wrong item or your order arrived damaged or defective, we will cover the cost of the return or provide a prepaid return label where applicable.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange, please contact us and we'll be happy to assist.

How to Start a Return

To request a return, please contact us with your order number and reason for the return. Do not send products back without first contacting us for return instructions.

Contact us:

Email: latitudeloft@gmail.com

We aim to respond to all return requests within 1–2 business days.