Shipping Policy
Thank you for shopping with us! Below you'll find information about how we process, ship, and deliver your orders.
Order Processing
Orders are processed within 1–3 business days after your order is placed.
Orders are processed Monday through Friday, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Please note that processing times are separate from shipping times.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and the shipping method you choose.
Estimated Delivery Times
Estimated delivery times after shipment:
- Standard Shipping: [3–7 business days]
- Expedited Shipping: [1–3 business days]
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Destinations
We currently ship to:
- [United States]
If your country is not listed at checkout, we do not currently ship to your location.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number (if available). Please allow up to 24–48 hours for tracking information to update.
Delayed, Lost, or Stolen Packages
While we do our best to ensure timely delivery, shipping delays may occur due to weather, carrier issues, holidays, or other circumstances outside of our control.
If your package appears to be lost:
- Check the tracking information.
- Verify your shipping address.
- Contact the shipping carrier.
- If you still need assistance, contact us and we'll do our best to help.
We are not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen. If this occurs, we recommend contacting the carrier and filing a claim if available.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us as soon as possible at latitudeloft@gmail.com. If your order has not yet shipped, we'll do our best to update the address.
Once an order has shipped, we may be unable to make changes.
Damaged Shipments
If your order arrives damaged, please contact us within 14 days of delivery with:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping packaging
We'll work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us:
Email: latitudeloft@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST